Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meet.shah033s@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at meet.shah033s@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meet.shah033s@gmail.com.

A solid return and refund policy for a jewelry business needs to balance customer trust with the high-value, delicate nature of the items. Unlike clothing, jewelry often involves hygiene concerns (earrings) and significant material costs (gold/diamonds).
Here is a comprehensive template you can adapt for your business.
Jewelry Return & Refund Policy
At [RAJUL ORNAMNET], we take pride in the craftsmanship of our pieces. If you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:
 * Unworn, unused, and in the same condition that you received it.
 * In its original packaging (box, pouch, and certificates of authenticity).
 * Accompanied by the original receipt or proof of purchase.
2. Non-Returnable Items
Due to the nature of our products, the following items cannot be returned or exchanged:
 * Custom or Personalized Pieces: Any item made to order, engraved, or modified to your specifications.
 * Earrings: For hygiene reasons, earrings cannot be returned unless they are defective upon arrival.
 * Sale Items: Items purchased during a "Final Sale" or clearance event.
3. The Return Process
To initiate a return, please follow these steps:
 * Contact Us: Email us at [rajul.ornament@gmail.com] with your order number and reason for return.
 * Authorization: Once approved, we will provide a Return Merchandise Authorization (RMA) and the shipping address.
 * Shipping: Pack the item securely. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during transit.
> Note: Unless the item is defective, the customer is responsible for paying the return shipping costs.
> 
4. Inspection and Refunds
Once we receive your item, our quality assurance team will inspect it. We will notify you of the approval or rejection of your refund.
 * Approved: A credit will automatically be applied to your original method of payment within [7–10] business days.
 * Rejected: If the item shows signs of wear, damage, or alteration, it will be sent back to you, and a refund will not be issued.
5. Exchanges & Resizing
If you need a different size (for rings) or a different style, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
 * Optional: One-time resizing for rings is available for a fee of $[70] plus shipping.
6. Damaged or Defective Items
If your jewelry arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery. We will provide a pre-paid shipping label and offer a full refund or a replacement at no extra cost.